Fast Query, Inc. — Privacy Policy

Effective date: December 27, 2025

Last updated: April 16, 2026

This Privacy Policy explains how Fast Query, Inc. (“FastQuery,” “we,” “us”) collects, uses, and shares information when you use our applications, websites, and services (the “Service”).

1) Scope and roles (B2B)

Customer (the retailer/organization) is typically the controller of Customer Data and determines how Authorized Users’ data is used within the Customer account.
FastQuery acts as a processor/service provider for Customer Data, processing it to provide the Service under Customer instructions and applicable agreements.

If you are an Authorized User, direct privacy questions about workplace use (e.g., access, deletion) to your Admin.

FastQuery also acts as a controller/business with respect to information it processes for its own business purposes, such as account administration, billing, payment administration, service security, fraud prevention, support communications, legal compliance, and marketing communications relating to its own services.

2) Information we collect

We collect information from (a) you/your organization, (b) your device and usage, and (c) integrated systems.

A) Account and profile information

Name, email address, phone number (if provided), authentication identifiers, and third-party login account identifiers
Role/permission level and assigned store/location access
Organization affiliation and onboarding information
Optional professional profile details (e.g., job role, skills, certifications, and availability)
Users may sign in through supported third-party identity providers. When this occurs, we may receive account and authentication information from the provider, such as your name, email address, unique account identifier, and sign-in metadata.

B) Business contact information

We may collect professional contact information relating to prospective customers, current customers, vendors, implementation partners, and other business contacts, such as name, business email address, phone number, company, title, and communications history.

C) Service content (“Customer Data”)

Depending on your use, this may include:

Chat messages and prompts
Tasks (titles, descriptions, assignees, comments, status, attachments)
Newsfeed posts and related metadata (author, timestamp, store association)
Uploaded files (e.g., planograms, PDFs, images). Uploaded files, including images and photos, may be processed using automated tools, including image-recognition or AI-enabled analysis, in order to provide requested features and outputs.
Inventory/POS data provided through integrations (e.g., SKU, description, pricing, counts, timestamps)
Barcode scans and cycle count inputs (scanned items, counted quantities, deltas)

D) Voice data

We collect and process your voice input (when you enable voice features) to generate transcripts and provide AI assistance.
We generate and store transcripts from that audio.
Voice audio is processed in real time and is not permanently stored. Transcripts are retained unless deleted by the Customer or required by law.
In workplace or business-use environments, the Customer may be responsible for providing any required notices and obtaining any required consents for the use of voice-enabled features under applicable recording, monitoring, employment, or privacy laws.

E) Generated and derived data

Our systems may generate or derive data from Customer Data to provide the Service (for example, AI outputs, embeddings, indexes, analytic inferences, and logs of AI interactions). These logs may include prompts, outputs, timestamps, associated user or account identifiers, technical metadata, and service events used for service reliability, debugging, security, and quality monitoring.

F) Device, app, and usage information

Device identifiers and approximate network information (e.g., IP address)
App version and basic device attributes
Crash logs, diagnostics, performance data, and session replay recordings captured during error conditions
Usage information (e.g., feature interactions and timestamps)
Analytics and telemetry information relating to feature usage, navigation, performance measurement, troubleshooting, and limited in-app experience personalization

G) Mobile notifications and messaging

If you use our mobile application, we may process device and app identifiers and use service providers to send push notifications, reminders, alerts, and other service-related mobile communications. You can control push notifications through your device settings, but some features may be affected if they are disabled. We do not currently send service or marketing communications by SMS.

H) Location information

We collect store location information provided by the Customer (e.g., store addresses and identifiers) and may associate activity and content with a store location.
We do not collect precise device geolocation (GPS) by default. If we introduce optional device-based location features in the future, we will provide in-app notice and obtain any required permissions.

I) Support and communications

Information you provide in support requests and communications

J) Payment information (if applicable)

Billing contact details and subscription/payment metadata (payments may be processed by a third-party payment processor; we generally do not store full card numbers)

3) How we use information

We use information to:

Provide, operate, and maintain the Service (including AI features)
Connect and maintain integrations and data synchronization
Generate outputs requested by users (including answers, summaries, and suggested tasks)
Improve reliability, performance, and user experience
Secure the Service (fraud prevention, abuse detection, auditing, and access control)
Provide customer support and communicate about updates
Comply with legal obligations and enforce our Terms
Measure feature usage, diagnose issues, and perform product analytics and troubleshooting
Personalize limited in-app experiences, onboarding flows, or operational recommendations within the Service
Process uploaded files, images, transcripts, and other content using automated tools and AI-enabled features requested by users

4) AI and model training

We do not use Customer Data (including chats, tasks, files, transcripts, or audio) to train general-purpose AI models. We process Customer Data only to provide the Service to the Customer, including generating outputs requested by users.

We may use de-identified or aggregated usage and performance information to maintain, secure, and improve the Service.

5) Sensitive personal information

We do not use voice data to identify you or create voiceprints for identity verification. Voice inputs are processed in real time to provide speech-enabled features (such as speech-to-text and AI assistance). We retain only the resulting transcripts, not the audio recordings.

We may share information as follows:

Within the Customer account. Customer Admins and other Authorized Users may access Customer Data as permitted by Customer roles and settings.
Service providers. We share information with vendors that help us provide the Service (for example, cloud hosting and storage, AI inference and language model providers, authentication, analytics and engagement platforms, customer support tools, email delivery, and mapping/geocoding), subject to contractual confidentiality and security obligations. A current list of material subprocessors or categories of key service providers may be made available upon request or through a separate subprocessor notice.
Integrations at Customer direction. If Customer enables Third-Party Services or integrations, we share information as needed to enable those integrations.
Legal and safety. We may disclose information to comply with law, respond to lawful requests, protect rights and safety, and investigate fraud or security issues.
Business transfers. We may share information in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising, as those terms are defined under applicable law.

7) Cookies and similar technologies (web properties)

Our websites and web-based features may use cookies and similar technologies to keep you signed in, remember preferences, and measure performance. You can control cookies through browser settings; some features may not function without cookies.

8) Data retention

We retain different categories of information for different periods, depending on the nature of the data, the purpose for which it was collected, and legal, security, and operational requirements:

Customer Data (chats, tasks, posts, files, voice transcripts, inventory-linked records): retained for the duration of the Customer’s subscription. Following termination or expiration of the subscription, we will delete or de-identify Customer Data within a commercially reasonable period after a verified deletion request from the Customer, unless retention is required by law or reasonably necessary for security, backup integrity, fraud prevention, dispute resolution, or enforcement of our agreements.
AI interaction logs, app usage and device logs, audit/security logs, and support records: retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including service reliability, security, accounting, compliance, fraud prevention, and dispute resolution, after which they are deleted or de-identified in accordance with our retention practices.
Backups: typically overwritten on a rolling basis.

Following termination of a subscription, Customer may request deletion of Customer Data by contacting privacy@fastquery.ai. We will process deletion requests within a commercially reasonable timeframe, subject to legal, security, and operational requirements.

9) Security

We use reasonable safeguards designed to protect information. No method of transmission or storage is 100% secure.

10) International data transfers

We and our service providers may process information in the United States and other countries where we or they operate. If information is transferred across borders, we use appropriate safeguards where required by applicable law.

11) Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or object to certain processing.

Authorized Users: Your Admin controls access and deletion of Customer Data within your Customer account. Contact your Admin first.
Where FastQuery processes Customer Data on behalf of a Customer, requests relating to that Customer Data should generally be directed to the relevant Customer or account administrator. Where FastQuery processes information for its own business purposes, individuals may contact FastQuery directly regarding rights requests, subject to applicable law.
Marketing communications: You can opt out of promotional emails via the unsubscribe link (service notices may still be sent).

12) Children’s privacy

The Service is intended for use in a business context and is not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice (for example, in-app or by email). Continued use of the Service after the effective date of an update means acceptance where permitted.

14) Contact

Fast Query, Inc.

2261 Market Street STE 22516

San Francisco, CA 94114 USA

Privacy: privacy@fastquery.ai

Support: support@fastquery.ai

Additional disclosures for California residents

This section applies only to California residents to the extent our processing of personal information is subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”).

Categories collected (may depend on use):

Identifiers (e.g., name, email address, account identifiers)
Professional or employment-related information (e.g., job role, skills, certifications provided via user profile)
Commercial information (e.g., product/inventory records associated with the Customer account)
Internet or other electronic network activity (e.g., app interactions, device and usage data)
Audio information (voice transcripts where voice features are used; audio is not permanently stored)
Geolocation data (store location association; we do not collect precise device GPS by default)

Sources: (a) the Customer and Authorized Users, (b) devices and the Service, and (c) integrated systems enabled by the Customer.

Purposes: as described above (providing the Service, enabling integrations, improving reliability and security, and supporting Customers).

Disclosures: to service providers and integration partners at the Customer’s direction, and for legal/safety/business transfers as described above.

Sale/share: we do not sell personal information, and we do not share personal information for cross-context behavioral advertising, as those terms are defined under applicable law.

Rights (subject to verification and applicable law): access, deletion, correction, information about disclosures, and non-discrimination.

Where we process Customer Data on behalf of a Customer, requests relating to that Customer Data may need to be submitted through, or approved by, the relevant Customer or Customer administrator. Requests relating to information FastQuery processes for its own business purposes may be submitted directly to FastQuery.

To exercise rights, email privacy@fastquery.ai. If you are an Authorized User, your Admin may need to submit or approve the request on behalf of the Customer account.