Fast Query, Inc. — Terms of Service

Effective date: December 27, 2025

Last updated: April 16, 2026

These Terms of Service (“Terms”) govern access to and use of Fast Query, Inc.’s (“FastQuery,” “we,” “us”) applications, websites, and services (the “Service”). By accessing or using the Service, you agree to these Terms.

These Terms incorporate by reference the FastQuery Privacy Policy (the “Privacy Policy”). If you do not agree, do not use the Service.

1) Who is agreeing

  • If you use the Service on behalf of a company or other organization (“Customer”), you represent that you have authority to bind that Customer. In that case, “you” and “your” refer to the Customer.
  • If you use the Service as an employee, contractor, or agent of a Customer (“Authorized User”), your access is permitted only through the Customer’s account and subject to the Customer’s instructions and policies.

2) The Service

FastQuery provides an AI-assisted operations and retail intelligence platform that may include: AI chat; task management and collaboration; an internal newsfeed; inventory-integrated workflows (including cycle counting and barcode scanning); file upload and analysis (including planograms); and integrations with third-party systems and data sources.

The Service may change over time. Some features may be beta, experimental, or subject to usage limits. Beta or experimental features are provided “as is” without warranty or support commitment. FastQuery may modify or discontinue beta features at any time without notice. FastQuery’s total liability for any claim related to a beta feature will not exceed $100.

Purchasing decisions should be based on currently available functionality. Statements about future plans or features are expressions of intent only and are not commitments.

3) License; access and use

Subject to these Terms and any applicable order form or subscription terms presented at checkout, FastQuery grants Customer a revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for Customer’s internal business purposes during a valid subscription term.

4) Accounts, roles, and administration

  • Accounts currently use supported single sign-on (e.g., Google, Microsoft, Apple, Yahoo) or other methods we support.
  • Customer administrators (“Admins”) may manage users, roles, locations, and access permissions within the Customer’s account.
  • Admins may access, export, and delete content and activity within the Customer account, consistent with the Service features and the Customer’s settings.

Customer is responsible for: (a) maintaining the confidentiality of credentials; (b) all activity that occurs under the Customer account; and (c) ensuring Authorized Users comply with these Terms.

5) Customer Data and Authorized User content

“Customer Data” means data submitted to or made available to the Service by or for Customer or Authorized Users, including inventory/POS data, tasks, posts, messages, attachments, and user profile information.

As between FastQuery and Customer, Customer retains ownership of Customer Data. Customer grants FastQuery a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and maintain the Service and as described in the Privacy Policy.

6) AI features; output limitations

The Service may generate responses, summaries, suggested tasks, reports, or recommendations (“Output”) based on inputs (including Customer Data).

  • Output may be inaccurate or incomplete. Customer and Authorized Users are responsible for verifying Output before relying on it. Customer must conduct human review of Output appropriate to the level of risk before acting on it. Customer remains solely responsible for operational, employment, safety, merchandising, inventory, financial, legal, and compliance decisions made using the Service or any Output.
  • Output is not unique to Customer and similar inputs from different users may produce similar Output.
  • The Service and Output do not provide professional advice (e.g., legal, safety, HR, medical, financial).
  • Customer will not misrepresent AI-generated Output as human-generated and will ensure that Authorized Users are aware when they are interacting with AI features.
  • Customer is responsible for ensuring that inputs submitted to AI features are lawful and do not infringe third-party rights.

The Service may allow users to input speech to enable features such as speech-to-text and AI assistance.

When a user enables the microphone, FastQuery captures and processes the user’s voice input to provide these features and generates transcripts.

Users provide consent through (i) the Customer’s subscription to the Service, (ii) acceptance of these Terms and the Privacy Policy, and (iii) device- and in-app permissions when enabling the microphone.

Customer Compliance. Customer is responsible for providing any required notices and obtaining any required consents for Authorized Users’ use of voice features, including compliance with any workplace monitoring or recording laws that may apply.

8) Integrations and third-party services

The Service may integrate with third-party products and services (“Third-Party Services”) at Customer’s direction. Third-Party Services are governed by their own terms and policies. FastQuery is not responsible for Third-Party Services, including their availability, accuracy, or acts/omissions. Customer is responsible for enabling and configuring Third-Party Services, for obtaining any rights and permissions necessary for FastQuery to access and process data from those Third-Party Services on Customer’s behalf, and for the legality, quality, and accuracy of data imported from or shared with Third-Party Services.

9) Acceptable use

You will not (and will not allow others to):

  • Use the Service for unlawful, harmful, or fraudulent activity.
  • Upload or share content that violates privacy, confidentiality, or intellectual property rights.
  • Attempt to reverse engineer, decompile, or discover source code (except to the extent such restriction is prohibited by applicable law).
  • Interfere with or disrupt the Service, including bypassing access controls, rate limits, or security protections.
  • Introduce malware or attempt unauthorized access to systems or data.
  • Scrape, harvest, or extract data from the Service except through normal product functionality or with our written permission.

10) Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. No system is perfectly secure, and we cannot guarantee absolute security.

Service availability. FastQuery uses commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week. Scheduled maintenance is generally performed outside standard U.S. business hours (after 7:00 PM Pacific Time). FastQuery will attempt to provide advance notice of planned maintenance that may result in extended downtime. This is not a service level agreement, and FastQuery is not liable for any period of unavailability.

11) Data retention; deletion

Data retention and deletion practices are described in the Privacy Policy. Customer may delete certain Customer Data through the Service (if available) or by request, subject to legal, security, and operational requirements.

12) Fees, subscriptions, and payment (if applicable)

If Customer purchases a subscription, the fees, billing terms, renewal terms, cancellation terms, and any usage limits are set forth in the applicable order form or subscription terms presented at checkout. Unless otherwise stated in the applicable order form or subscription terms, subscriptions renew automatically for successive terms unless Customer gives notice of non-renewal at least 30 days before the end of the then-current term. If FastQuery offers a free trial, the trial lasts for the period stated at sign-up or in the applicable order form. Unless the Customer cancels before the end of the trial, the subscription may automatically convert to a paid subscription and the Customer authorizes FastQuery or its payment processor to charge the applicable fees. Trial features may be limited, and FastQuery may modify or terminate a trial at any time.

  • Fees are non-refundable except as required by law or expressly stated in writing.
  • We may suspend access for non-payment after reasonable notice.

13) Intellectual property

FastQuery and its licensors retain all rights, title, and interest in and to the Service, including software, models, and documentation, and any improvements, modifications, or derivative works thereof. Except for the limited access and use rights expressly granted in these Terms, no rights are granted to Customer by implication, estoppel, or otherwise.

If Customer or any Authorized User provides feedback, suggestions, or ideas regarding the Service, FastQuery may use them without restriction or obligation, and Customer grants FastQuery a perpetual, irrevocable, worldwide, royalty-free license to use and exploit them for any lawful purpose.

14) Confidentiality (Customer accounts)

Each party may receive the other’s confidential information. Each party will protect the other’s confidential information using reasonable care and will use it only to fulfill obligations under these Terms, except as required by law. Confidential Information does not include information that: (a) is or becomes public through no fault of the receiving party; (b) was already lawfully known to the receiving party without restriction; (c) is lawfully received from a third party without breach of any obligation; or (d) is independently developed without use of the disclosing party’s Confidential Information. A receiving party may disclose Confidential Information to its employees, contractors, professional advisers, and service providers who have a need to know and are bound by confidentiality obligations at least as protective as those in these Terms.

15) Suspension and termination

We may suspend or terminate access to the Service:

  • For security reasons, suspected misuse, or violation of these Terms.
  • If required by law.
  • For non-payment (if applicable).

Customer may stop using the Service at any time, but termination, expiration, or cessation of use does not relieve Customer of any accrued payment obligations. Upon termination, access ceases and data handling follows the Privacy Policy and any applicable customer agreement.

16) Disclaimers

THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FASTQUERY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

17) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • FASTQUERY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
  • FASTQUERY’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO FASTQUERY FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF NO FEES WERE PAID).

18) Indemnification

By Customer. Customer will indemnify, defend, and hold harmless FastQuery from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) Customer Data, (b) Customer’s or Authorized Users’ misuse of the Service, or (c) Customer’s use of AI features in violation of Section 6, except to the extent caused by FastQuery’s breach of these Terms.

By FastQuery. FastQuery will indemnify, defend, and hold harmless Customer from and against any third-party claims that the Service (excluding Customer Data, Third-Party Services, and Customer-directed configurations) infringes a third party’s intellectual property rights, and will pay damages finally awarded or settlement amounts approved by FastQuery. If such a claim appears likely, FastQuery may, at its option: (a) modify the Service so that it becomes non-infringing; (b) obtain the right for Customer to continue using the Service; or (c) terminate the affected portion of the Service and refund any prepaid, unused fees for the terminated portion. FastQuery’s obligations do not apply if the claim arises from (a) Customer Data, (b) modifications to the Service not made by FastQuery, (c) Customer’s use of the Service in combination with products or services not provided by FastQuery, or (d) Customer’s use of the Service after FastQuery notifies Customer to stop due to an infringement concern.

Process. The indemnified party must provide prompt written notice of the claim, allow the indemnifying party to control the defense, and cooperate reasonably. The indemnifying party may not settle any claim without the indemnified party’s prior written consent if the settlement imposes obligations on the indemnified party beyond the payment of money.

19) Governing law; dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws rules.

Binding arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in Austin, Texas. The arbitrator’s award will be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party will bear its own costs, except the prevailing party will be entitled to recover reasonable attorneys’ fees.

Exceptions. Either party may bring a claim in small claims court if the claim qualifies. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

Waiver of class actions and jury trial. To the maximum extent permitted by law, all disputes must be brought in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

Opt-out. A new Customer may opt out of this arbitration provision by sending written notice to support@fastquery.ai within 30 days of first accepting these Terms. The opt-out notice must include the Customer’s name, account identifier, and a clear statement of intent to opt out of arbitration.

20) Export controls and sanctions

You may not use the Service if you are located in a country or territory subject to U.S. embargoes or if you are prohibited from receiving the Service under applicable export control or sanctions laws. You agree not to access or use the Service in violation of export control or sanctions laws.

21) Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide notice (for example, in-app or by email). Continued use of the Service after the effective date of an update means acceptance.

22) Miscellaneous

  • Assignment. Customer may not assign these Terms without FastQuery’s prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, provided the assignee agrees to be bound. FastQuery may assign these Terms without restriction.
  • Severability. If any provision is held unenforceable, the remaining provisions will remain in effect.
  • No waiver. A waiver of any breach is not a waiver of any other breach.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Relationship. The parties are independent contractors.
  • Publicity. Customer grants FastQuery the right to use Customer’s name and logo to identify Customer as a FastQuery user on FastQuery’s website and marketing materials, subject to Customer’s trademark usage guidelines. Customer may revoke this right at any time by emailing support@fastquery.ai.
  • Survival. Sections 5 (Customer Data), 6 (AI features), 12 (Fees, to the extent of accrued obligations), 13 (Intellectual property), 14 (Confidentiality), 16 (Disclaimers), 17 (Limitation of liability), 18 (Indemnification), 19 (Governing law; dispute resolution), and this Section 22 survive expiration or termination of these Terms.
  • Entire agreement. These Terms, the Privacy Policy, and any order form/subscription terms are the entire agreement regarding the Service and supersede prior agreements on that subject.

23) Contact

Fast Query, Inc.

2261 Market Street STE 22516

San Francisco, CA 94114 USA

Support: support@fastquery.ai

Privacy: privacy@fastquery.ai

Legal: legal@fastquery.ai